Last updated July 2026
A warehouse in Ohio. We only stock items held in the US, because 15-day delivery from overseas isn't something we're willing to put customers through.
You get a tracking number by email within 24 hours of ordering. If it hasn't turned up by then, email help@noctera.com and we'll chase it. If tracking hasn't moved 48 hours after that, tell us and we'll ship a second one at our cost rather than argue about where the first one went.
Email us within an hour of ordering and we can usually still change it. After it ships we can't, and a package returned to sender takes about two weeks to come back before we can resend.
PO boxes are fine. APO and FPO we can do but it's slower, usually 7 to 14 days.