Last updated July 2026
Use the kit for up to 60 nights. If your nights aren't shorter, email help@noctera.com before day 60 and we'll refund what you paid. You don't have to explain yourself and we're not going to talk you out of it.
Just the cooler. Keep the pillowcase and the gel pad, posting a pillowcase back isn't worth anyone's time. We email you a prepaid label.
The digital Playbook and the 21-Day Reset are yours either way. Nothing to return.
We refund within 2 business days of the label being scanned. Your bank then takes 5 to 10 business days to show it, which is out of our hands and is the part people find annoying.
Photo by email and we ship a replacement the same day. Don't send the broken one back, we'd only bin it.
12 months on the cooler. Same deal: email us, we replace it, nothing to ship back.
If something's gone wrong, email us first. A chargeback takes 60 to 90 days and costs us a fee on top of the refund. We can usually sort it the same day and you'll have your money faster.